TECHNOWARE AS A CATALYST FOR ENHANCING CUSTOMER LOYALTY IN SOUTH-SOUTH NIGERIA’S MANUFACTURING INDUSTRY

Abstract

: In today's highly competitive business landscape, customer retention has become a crucial priority for companies aiming to stay ahead. With new startups emerging daily, organizations are increasingly focusing on innovative strategies to retain customers, as retaining existing customers is more cost-effective than acquiring new ones. This study explores the role of customer retention technologies, particularly Technoware, in enhancing customer experience and preventing customer attrition. Technoware, which includes tools such as Customer Relationship Management (CRM) software and cloud computing, is being leveraged by businesses to automate processes and better manage customer interactions. The integration of artificial intelligence (AI), live chat services, and data analytics has allowed businesses to offer more personalized, relevant experiences, thereby fostering customer loyalty. The paper discusses how these technological innovations enable businesses to track customer preferences, behaviors, and engagement, leading to enhanced satisfaction and retention. In a rapidly evolving digital era, organizations are utilizing information and communication technology (ICT) to innovate, reduce costs, and provide high-quality services, ensuring that customer needs are met effectively. The findings highlight that the strategic use of Technoware contributes significantly to customer retention, offering businesses a competitive edge in the dynamic global market.