Vol. 11 No. 3 (2023)

Articles

• THE DYNAMICS OF DELIGHT: A STUDY ON INTERACTION QUALITY AND SEASON TICKET HOLDERS' SATISFACTION FACTORS

  Prof. Victoria M. Chan

  Customer satisfaction is essential for organizations to retain customers. In the sport industry, where the quality of the game is not always controllable, customer service becomes an important factor in influencing customer satisfaction. This study examines the importance of various dimensions

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• CHARTING THE COURSE: UNDERSTANDING AND MITIGATING RISK FACTORS IN CARDIAC PATIENT READMISSION

  Dr. Allison R. Johnson

  Hospital readmissions are a major problem in the United States, costing billions of dollars each year. This study aimed to identify the factors that can predict cardiac patient readmissions. A retrospective cohort study was conducted of patients who were discharged from a hospital with a

  22-34

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• BETWEEN THE CLASSROOM AND THE TRACK: AWARENESS OF PERFORMANCE-ENHANCING SUBSTANCES AMONG TEACHER TRAINEE ATHLETES IN KENYA

  Dr. Daniel K. Mutai

  This paper reviews the literature on awareness of doping among athletes. The findings of previous studies are inconsistent, with some studies finding that athletes have a good understanding of doping, while others find that they have little or no awareness. The paper discusses the factors that

  10-21

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