ORCHESTRATING HARMONY: INVESTIGATING MANAGERIAL STRATEGIES FOR CONFLICT RESOLUTION IN NIGERIAN NON-PROFIT SPHERES

Abstract

Conflicts within non-profit making organizations present unique challenges that demand nuanced managerial strategies for effective resolution. This study delves into the intricacies of conflict management within the non-profit sector, specifically focusing on organizations in Port Harcourt, Rivers State, Nigeria. Non-profit making organizations, mandated by legislative acts, play a pivotal role in delivering welfare services to enhance the standard of living for citizens. The overarching objective of this research is to scrutinize and analyze the managerial strategies employed in addressing conflicts within these vital institutions. Conflict, inherent in organizational dynamics, can either be a catalyst for growth or a disruptive force. In the context of non-profit organizations, the stakes are higher, as the effectiveness of conflict management directly influences the delivery of essential services to the community. By situating the study in Port Harcourt, Rivers State, Nigeria, a region characterized by diverse socio-economic challenges, the research aims to contextualize conflict management strategies within a specific geographical and cultural setting. Understanding how conflicts are navigated and resolved in this context can offer valuable insights applicable to similar non-profit organizations facing comparable challenges globally. The study employs a mixed-methods approach, combining quantitative surveys and qualitative interviews to comprehensively explore the managerial strategies implemented in conflict resolution. Through the lens of organizational behavior, management theory, and socio-cultural dynamics, the research seeks to identify patterns, successes, and areas for improvement in conflict management within non-profit making organizations. In a broader societal context, the outcomes of this research hold implications for enhancing the efficacy of non-profit organizations as crucial agents of positive change. The findings aim to contribute not only to the academic discourse on conflict management but also to offer practical recommendations for organizational leaders, policymakers, and stakeholders involved in the non-profit sector.