- Volume 10, Number 2 (2023)
BEHIND THE FRONT DESK: INVESTIGATING SERVICE QUALITY AND ITS RIPPLE EFFECT ON CUSTOMER SATISFACTION IN HOTELS OF PORT HARCOURT, RIVERS STATE
Chijioke Nwachukwu Okafor
Customer satisfaction is a crucial indicator of organizational success and performance in the hospitality industry. This study aims to determine the relationship between service quality and customer satisfaction in hotels in Port Harcourt, Rivers State. The unique characteristics of services make them challenging to evaluate. The study focuses on four key dimensions of service quality; service reliability, responsiveness, assurance, and customer empathy, utilizing empirical and theoretical reviews to understand the concept of service quality and customer satisfaction. The theoretical review centers on The Theory of Reasoned Action, which posits that customers act on a behavior based on their intention to...
EMPOWERING ENTREPRENEURS IN THE DARK: EXAMINING THE CONSEQUENCES OF POWER FAILURE ON BUSINESS GROWTH IN AKWA IBOM STATE
Amina Adewale Yusuf
This study investigates the impact of power failure on entrepreneurial behavior in Uyo metropolis, Akwa Ibom State, Nigeria. The study aims to examine the experiences of entrepreneurs across different business sectors and the effect of power outages on their daily business operations, equipment, patronage and business growth. Using a descriptive design, 120 entrepreneurs were purposively sampled and given a structured questionnaire to determine their experiences with power failure. The findings revealed that power failures were frequent and adversely affected the operation of the businesses in the state. High and low power voltage damaged machineries used by entrepreneurs resulting in constant...
AJAOKUTA-KADUNA-KANO GAS PIPELINE: A FINANCIAL ODYSSEY - NAVIGATING RISKS FOR SUSTAINABLE RETURNS
Olumide Babatunde Adeyemi
Natural gas has gained significant relevance as a source of cleaner energy and a major feedstock for product manufacturing. The International Energy Outlook report (2017) highlights natural gas as the fastest growing fossil fuel with an annual global consumption increase of 1.4% to 2040. With Africa being the next emerging market, the continent's energy demand is surging. According to BP statistical review, Africa's energy consumption grew by 1.2% in 2016 with its share in global primary energy consumption reaching 3.3%. Nigeria's underdeveloped natural gas reserves are a prime target for the international giants in the sector to meet increasing demand...