HOSPITALITY INQUIRIES: USING ISHIKAWA DIAGRAM FOR ROOT CAUSE ANALYSIS OF NEPOTISM PERCEPTIONS

Abstract

Nepotism, the practice of showing favoritism to relatives, friends, or specific individuals in job assignments, positions, or awards without due regard to objective criteria, is a pervasive issue within organizations. In the context of the tourism and hospitality industry, where subjectivity often prevails, nepotism is particularly prevalent and significant. This paper seeks to shed light on the impact of nepotism in this sector, focusing on developing countries where nepotism is considered a major contributor to the industry's challenges. The tourism and hospitality industry heavily relies on human resources, making the influence of nepotism a matter of paramount concern. Recognizing the adverse consequences of nepotism, the research aims to address the underlying circumstances that give rise to nepotism in this industry. Specifically, it endeavors to understand employees' perceptions regarding nepotism in tourism and hospitality and identify the various causes and effects of this practice