Vol. 13 No. 1 (2025)

Articles

• TRANSFORMING FRAUD DETECTION THROUGH GENERATIVE ARTIFICIAL INTELLIGENCE

  Nathaniel Chinedu Okafor

  https://doi.org/10.5281/zenodo.15480410

  As financial fraud schemes grow increasingly sophisticated, traditional detection models struggle to keep pace with the evolving threat landscape. Generative Artificial Intelligence (AI), particularly models like Generative Adversarial Networks (GANs) and Large Language Models (LLMs), are

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• THE DIGITAL FRONTLINE: EXPLORING THE IMPACT OF AI AND VIRTUAL ASSISTANTS ON CUSTOMER EXPERIENCE

  Fiona Margaret Campbell

  https://doi.org/10.5281/zenodo.15480412

  This paper provides a comprehensive review of the technological advancements and business impacts associated with the integration of Virtual Assistants (VAs) and Artificial Intelligence (AI) in customer service. As organizations increasingly leverage these technologies to enhance customer

  6-20

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• EMPOWERING SMALL BUSINESSES: THE ROLE OF AI IN NIGERIA’S RETAIL INDUSTRY

  Ivan Dmitrievich Sokolov

  https://doi.org/10.5281/zenodo.15480416

  This study examines the integration of Artificial Intelligence (AI) in the decision-making processes of Small and Medium Enterprises (SMEs) in Nigeria’s retail sector, focusing on its applications, benefits, challenges, and future prospects. Using a descriptive research design, data was

  21-33

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• GOVERNANCE MECHANISMS AND FIRM OUTCOMES IN NIGERIA’S PETROLEUM DOWNSTREAM SECTOR

  Chukwuemeka Gabriel Okonji

  https://doi.org/10.5281/zenodo.15480418

  This study focuses on the effects of regulation process on firm performance of the downstream sector in the Nigerian petroleum industry. The specific objectives are to examine the effects of legal framework on firm performance, to examine the effects of monitoring process on firm performance, to

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