USER-CENTRIC EVALUATION OF HOME-BASED TELEMEDICINE SYSTEMS FOR HUMAN RESOURCE MANAGEMENT

Abstract

Telemedicine, enabled by telecommunications technology, overcomes geographical barriers to offer healthcare access. Real-time telemedicine involves synchronous interaction between healthcare providers and patients. It encompasses clinic- or hospital-based settings and home-based care. Clinic- or hospital-based telemedicine aids underserved areas by connecting with specialists remotely. Home-based telemedicine serves non-physical clinical visits, like behavioral health and counseling. Telemedicine's efficacy is demonstrated in reduced costs, improved access, and patient satisfaction. Barriers include costs, network issues, and system design gaps. Emerging technologies are enhancing home-based video telemedicine for managing chronic conditions. Widespread adoption is noted in dentistry, ophthalmology, dermatology, and mental health care. Technological advancements improve telemedicine's feasibility and affordability, thereby enhancing healthcare quality. Nonetheless, barriers remain, including usability and cost concerns. This study examines the usability of four home-based telemedicine platforms, employing task performance metrics and subjective evaluations to address existing gaps.