CRYSTAL BALL OF PERFORMANCE: HARNESSING KNOWLEDGE MANAGEMENT TO PREDICT JOB SUCCESS

Abstract

In today's dynamic and rapidly changing business landscape, organizations grapple with a multitude of environmental shifts, encompassing global competitiveness, technological advancements, demographic transformations, and evolving customer preferences. Amidst such complexities, managerial control over employees diminishes, necessitating heightened attention towards understanding internal and external contexts. This spotlight on environmental comprehension leaves managers with limited capacity to allocate daily tasks effectively. Within this milieu, the pivotal driver of competitive advantage becomes a workforce comprising committed, motivated, and high-performing individuals. Job performance assumes paramount significance within organizational dynamics, acting as the linchpin connecting human resource capabilities to goal attainment. With a surge in research interest, the multifaceted nature of job performance beckons scholars to explore its nuances.

This study delves into the intricate fabric of job performance, encompassing its multifarious definitions and interpretations. Scholars have delineated performance as the culmination of task outcomes and the pivotal behaviors steering their realization. It's an evaluative metric, discerning the quality of results achieved. As organizations navigate these contours, scholars have intensified their efforts to fathom its underpinnings. Within this framework, a dichotomy emerges: task performance, encapsulating the duties prescribed within official job descriptions, and contextual performance, characterized by behaviors contributing to psychological, social, and organizational realms. This paper traverses the diverse facets of job performance, illuminating its significance and multifaceted dimensions within modern organizations.