DIGITAL GOVERNANCE AND PUBLIC SECTOR REFORM: A STUDY OF ANAMBRA STATE CIVIL SERVICE

Abstract

The high rate of efficiency and accountability which the use of ICTs brought governance, into the government became a ray of hope for the government to redeem their tainted technology image of inefficiency, lack of transparency and accountability. Poor service delivery of infrastructure, staff is experienced in the form of epileptic services, inadequate responsiveness to the digital service citizens, corruption and general non-service delivery of duty as at when due. The study availability, e- analyzed the effect of E-governance on service delivery of Anambra State civil service. planning, and The objective of the study was to ascertain the effect of technology infrastructure, digital service delivery service availability and e-planning on service delivery in Anambra State civil service.   Three research hypotheses were formulated in line with the objectives of the study. Descriptive survey design method was used; the population for this research work is 487 from four civil service commission in Anambra state. The researcher distributes four hundred and eighty-seven (487) questionnaires but only four hundred and fifty-nine (459) copies of questionnaire were retrieved. Regression was used to test the hypothesis. The finding of the study shows that Technology infrastructure has significant positive effect on service delivery in Anambra State civil service. Digital service availability has significant positive effect on service delivery in Anambra State civil service. E-Planning has significant positive effect on service delivery in Anambra State civil service. The study recommends Civil service should Train and empower government employees, Provide training and support to help government employees adapt to new technologies and processes. Civil service should Invest in technology infrastructure and ensure that government agencies have the necessary hardware, software, and internet connectivity to support e-governance initiatives